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Business Systems Analyst Lead in Des Moines, IA at Global Atlantic

Date Posted: 3/2/2018

Job Snapshot

Job Description


Global Atlantic Financial Group, through its subsidiaries, offers a broad range of retirement, life and reinsurance products designed to help our customers address financial challenges with confidence. A variety of options help Americans customize a strategy to fulfill their protection, accumulation, income, wealth transfer and end-of-life needs. In addition, Global Atlantic offers custom solutions and responsive service for the capital, risk and legacy-business management of life and annuity insurance companies around the world.

Global Atlantic offers employees the unique opportunity to work in a fast-paced and collaborative working environment that rewards performance. The company’s unique entrepreneurial culture encourages all employees to assume significant levels of responsibility.  Global Atlantic invests in its people because it believes they are critical to the long term success of its business.


This role will have responsibility for Production Support and end to end defect resolution management. The role may also support discretionary projects with analysis, requirements, and testing. Successful incumbent will partner closely with operational teams, product, compliance, sales, and key vendor partners. 


  • Supports special projects, system enhancements and providing production support
  • Ensures that defects are resolved at TPA with input from Global Atlantic according to prioritization
  • Engages critical stakeholders as needed, in communication, escalation, resolution planning and statuses
  • Works independently with minimal direction
  • Analyzes systems problems impacting business processes and develops recommendations to solve
  • Builds relationships and works with business partners and business stakeholders across the organization. Act as a liaison between the business and IT.
  • Partners with multiple stakeholders at Global Atlantic and TPA to drive root cause analysis and long term mitigation plans
  • Facilitates development of timely and appropriate level of communications for internal and external stakeholders


  • Timeliness and accuracy (meeting or exceeding established performance expectations of the team)
  • Ability to recognize and manage confidential and sensitive data
  • Ability to research, detect and report issues posing an unacceptable risk 


  • Bachelor’s degree or equivalent combination of education and experience.
  • Minimum 7 years of experience with 3-6 years specialization as a business analyst or business consultant
  • Demonstrated experience completing high impact projects effectively and efficiently

Global Atlantic is an equal opportunity employer, does not discriminate in employment on any basis that is prohibited by federal, state or local laws.