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Senior Analyst- Solutions Team in Des Moines, IA at Global Atlantic

Date Posted: 2/21/2018

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    At least 4 year(s)
  • Date Posted:

Job Description


Global Atlantic Financial Group, through its subsidiaries, offers a broad range of retirement, life and reinsurance products designed to help our customers address financial challenges with confidence. A variety of options help Americans customize a strategy to fulfill their protection, accumulation, income, wealth transfer and end-of-life needs. In addition, Global Atlantic offers custom solutions and responsive service for the capital, risk and legacy-business management of life and annuity insurance companies around the world.

Global Atlantic offers employees the unique opportunity to work in a fast-paced and collaborative working environment that rewards performance. The company’s unique entrepreneurial culture encourages all employees to assume significant levels of responsibility. Global Atlantic invests in its people because it believes they are critical to the long term success of its business.

The Senior Life Solutions Team Analyst will be responsible for supporting our Operations and Sales teams by handling operational and service related escalations and root cause analysis. This role will report to the Manager of the Life Solutions Team.

Key responsibilities include:

  • Responsible for handling life post-issue service related escalations received via the Internal / External Sales Team, Business Relationship Managers, Senior Leaders, and GAFG employees.
    • Accountable for end to end resolution and timely responses
    • Perform outreach to life advisors on as needed basis
  • Partner and consult with other teams within Global Atlantic and TPA to resolve issues and respond to inquiries in a timely manner; these areas include Legal, Compliance and Product teams
  • Partner with TPA on researching and resolving service and operational escalation requests
  • Follow through to ensure requests are resolved and closed within appropriate timeframes
  • Perform analysis on the types of requests submitted; track trends and partner with Operational Oversight Teams to quickly identify potential solutions and communicate to leadership
  • Provide feedback as needed on service issues and improvements and help identify any gaps in training or communication surrounding our products and process
  • Create and maintain excellent working relationships with operations TPA, Internal/External Sales Teams and key operational stakeholders
  • Performs as a sales/operations subject matter expert
  • Handles Presidential and DOI escalations by researching and providing recommendations to the Manager
  • Mentors new people and is a go to person for team members
  • Provides backup to Manager in providing reporting and metrics from SalesForce


  • Strong life/annuity product and industry knowledge
  • Possess strong organizational skills
  • Comfortable working under pressure and against tight deadlines
  • Professionalism in written and oral communications
  • Responsible, conscientious and self-motivated
  • Display willingness to quickly learn product lines, procedures and workflows
  • Minimum 4 years of life and annuity experience
  • Bachelor’s degree or equivalent combination of education and experience
  • Possesses and displays excellent verbal and written communication with ability to convey information in a clear and concise manner
  • Strong level of adaptability work ethic and high level of personal integrity and accountability
  • Strategic thinker with the ability to influence outcomes internally and externally
  • Occasional travel required

Global Atlantic is an equal opportunity employer, does not discriminate in employment on any basis that is prohibited by federal, state or local laws.